CasinoW Terms of Use 2026 | UK Players

You must be at least 18 years old to register, deposit or play. You must also be legally permitted to gamble where you live, and you may only play for yourself, never on behalf of another person. By signing up, you confirm that you meet the age requirement and that the details you give us are accurate. We may ask for proof of age at any time, and we may suspend or close any account where age or identity cannot be confirmed. Anyone under 18 who accesses our games will have their account closed and any funds handled in line with the law and UK Gambling Commission requirements. We take underage gambling seriously and encourage parents to use device-level filtering tools.

To register, you choose Sign Up, provide your email address, a password and personal details such as your name and date of birth, confirm that you are 18 or older, accept these terms and verify your email. Each player may hold one account only. Duplicate accounts, or accounts shared with family members, housemates or others, are not allowed, and we may close them and void related activity. You are responsible for keeping your login details private and for everything that happens under your account. If you suspect unauthorised access, tell us straight away so that we can secure your account. Your account is held in GBP.

As a UKGC-licensed operator, we must verify who our customers are and keep gambling safe and lawful. After your first deposit, and at other times when we consider it necessary, we may ask for documents confirming your identity, address, age and source of funds or wealth. Typical requests include photo identification, proof of address and proof of payment method ownership. You agree to respond promptly and truthfully. Until checks are complete, we may limit deposits, bonuses, gameplay or withdrawals. Providing false or forged documents may lead to account closure and referral to the relevant authorities. We protect your data with SSL encryption and handle it as set out in our privacy information.

We accept Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill, Neteller and Open Banking. Deposits typically start from £10, and withdrawals typically start from £10, though this can vary by method. Maximum limits per transaction, day or month depend on the payment method and your account status. You may only use payment methods registered in your own name. Withdrawals are normally returned to the method used to deposit where possible. Once approved, e-wallet and Open Banking payouts are typically fastest, often within about 24 hours, while cards and bank transfers usually take 1-3 working days. You can also set your own deposit limits in your account at any time.

Our welcome offer is subject to the current promotion, and its exact figures are shown in the offer terms at the time you claim it. Wagering requirements apply to bonus funds and any winnings from free spins, and they are stated in each offer. While a bonus is active, a maximum bet per spin or round applies, and exceeding it may void the bonus and related winnings. Bonuses and free spins expire after the period stated in the terms, and unused amounts are removed. A minimum deposit of typically £10 applies, and certain payment methods, such as some e-wallets, may not qualify. We do not currently require a promo code for the welcome offer; if one is issued, you would enter it in the cashier or bonus section. Games contribute to wagering in different proportions, and the offer terms explain this.

Promotions exist for genuine recreational players. We may withhold or remove bonuses and any resulting winnings where we reasonably find abuse. Examples include opening multiple accounts, using false details, coordinating play with other players, low-risk betting patterns designed to clear wagering without real risk, or breaching the maximum bet rule. Where abuse is confirmed, we may close the account and cancel winnings, in line with UKGC rules on fair treatment of customers. We will explain our decision on request. Any VIP or loyalty arrangement, where offered to GB players, is at our discretion, may be by invitation and always operates within responsible gambling requirements.

Our services are offered to players in Great Britain under our UK Gambling Commission licence. Some countries are blocked under our terms and by law, and we do not accept registrations from residents of those territories. You must not use our services from a location where online gambling is unlawful or where we are not permitted to operate. We may use location and device checks to enforce this, and we may close accounts and void play where a restricted location is detected. It is your responsibility to make sure that your use of our site is lawful where you are. Using a VPN or similar tool to disguise your location is prohibited.

Our casino offers around 1,500 games, including slots, live casino, table games, jackpots and game shows from studios such as Pragmatic Play, NetEnt, Play'n GO, Evolution, Red Tiger and Big Time Gaming. Outcomes are determined by each studio's certified random systems or live dealers, and we cannot influence them. Individual game rules, paytables and return-to-player information are available inside each game. If a game malfunctions, all affected bets and payouts may be voided. You must not use bots, scripts, exploits or any software that gives an unfair advantage. We cannot promise winnings, and gambling always carries the risk of losing money.

If your account shows no login or gameplay activity for an extended period, we may classify it as dormant. We will try to contact you using your registered details before taking any action. Where permitted by law and our licence conditions, we may apply reasonable administration steps to a dormant account, and any remaining balance will be handled fairly and in line with UK regulatory requirements. You can reactivate a dormant account by contacting our support team and completing any verification we need. If you would rather close your account, you do not need to wait for it to become dormant, and you can ask us to close it at any time.

You can close your account at any time by contacting our support team. We provide deposit limits, time-outs and self-exclusion in your account settings, and we support GAMSTOP, the national self-exclusion scheme for Great Britain. If you self-exclude, we will close your account, stop marketing to you and prevent you from reopening one during the exclusion period. We may also close or restrict an account if we believe you are at risk of harm, if you breach these terms, or if the law requires it. Any eligible balance will be returned after our checks. Gambling should be fun, never a way to solve money problems. If it stops being enjoyable, please take a break and seek support.

You must not commit fraud, launder money, use stolen payment methods, abuse other players or our staff, share your account, interfere with our systems or attempt to manipulate game outcomes. We may suspend or close accounts and report suspicious activity to the relevant authorities. We provide our services with reasonable care, but we do not guarantee uninterrupted access, and we are not liable for losses caused by events beyond our control, such as internet failures, third-party outages or device faults. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or death or personal injury caused by negligence, nor does it affect your statutory consumer rights.

If you have a concern, contact our support team first through live chat or at [email protected], and we will aim to resolve it fairly and promptly. If we cannot settle the matter, you may escalate it to an independent alternative dispute resolution service approved under UK Gambling Commission rules, and our team can point you to the right route. These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, without affecting any mandatory rights you hold as a consumer in another part of the United Kingdom. Our records of game activity and transactions will normally be treated as accurate unless shown otherwise.

We may update these terms from time to time to reflect changes in law, UKGC requirements, our services or our promotions. We will post the latest version on our site and, for significant changes, notify you by email or in your account before they take effect. Changes do not usually affect bonuses you have already claimed unless the law requires it. By continuing to use your account after an update takes effect, you accept the revised terms. If you do not agree with a change, you can stop playing and close your account. Please review this page regularly, and contact our support team if you would like help understanding any update. These terms were last reviewed in 2026.