CasinoW Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, email address, home address and a password. As you use your account we also record deposits, withdrawals, bets, bonus activity and the choices you make in our responsible gambling tools. Technical details such as your device type, browser, IP address and session activity are logged automatically. If we need to confirm who you are, we may request identity documents, proof of address and evidence of how a payment method was funded. Messages you send to our support team are kept too.

We use your details to open and run your account, process payments, provide our casino games and respond when you contact us. We also rely on them to confirm you are 18 or older, to meet anti-money-laundering duties, to spot fraud and unusual play, and to keep our platform secure. Where you have agreed, or where the law allows, we may tell you about promotions. You can step away from marketing at any time, and doing so never affects your ability to play. We do not use your data for purposes unrelated to running a safe, regulated service.

Data protection law requires us to have a valid reason for each use of your information. We process what is needed to deliver our service to you under the contract formed when you register. We process other data to satisfy legal obligations, such as identity checks and record keeping demanded by our regulator, the UK Gambling Commission. We rely on legitimate interests for fraud prevention, security and improving our service, always weighed against your rights. Where we send marketing or use optional cookies, we ask for your consent, which you may withdraw whenever you wish.

We never sell your personal data. We share it only with trusted parties who help us run the service: payment providers handling methods such as Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill, Neteller and Open Banking; identity and fraud-prevention partners; game and live-studio suppliers where needed to deliver play; and technology and support vendors acting on our instructions. We also disclose information to the UK Gambling Commission, GAMSTOP, law enforcement or other authorities where the law requires or permits it. Each partner is expected to protect your data.

To keep play fair and lawful, we may ask you to verify your identity once you deposit or when we spot something that needs checking. That can include a passport or driving licence, a recent utility bill or bank statement, and proof of ownership of the payment method you use. We handle these documents with extra care, limit who can view them and use them only for verification, compliance and fraud prevention. If you are unsure how to submit a document securely, our support team can guide you through the steps.

We hold personal data only for as long as there is a genuine need. Account and transaction records are normally kept for the duration of your relationship with us and for a period afterwards to satisfy gambling, tax and anti-money-laundering rules. Verification documents and responsible gambling records follow similar regulatory timeframes. Once a retention period ends, we delete the information or anonymise it so it can no longer identify you. If you close your account, some records must still be retained where the law requires, and we will restrict their use.

Under UK data protection law you can ask to see the personal data we hold about you, request corrections to anything inaccurate, and in some circumstances ask us to erase or restrict its use. You may object to processing based on our legitimate interests, withdraw consent for marketing at any moment, and ask for a portable copy of data you provided. We will answer requests within the legal time limit and may need to confirm your identity first. If you remain unhappy, you may complain to the Information Commissioner's Office.

We protect your information with layered safeguards. Connections to our site are protected by SSL encryption, access to personal data is restricted to staff who need it, and identity checks help stop others from using your account. We also offer responsible gambling tools, including deposit limits, time-outs and self-exclusion, and we integrate with GAMSTOP. No online service can promise absolute security, so we encourage strong, unique passwords and prompt contact if you suspect anyone has accessed your account without permission.

We use cookies and similar tools to keep you signed in, remember preferences, protect against misuse and understand how our pages perform. Some are essential for the site to work, while others are optional and set only with your agreement. You can change your choices at any time through your browser or our cookie settings. For a full list of the cookies we use and what each one does, please read our separate cookie policy.

Questions or requests about your data should go to our Data Protection team, who handle privacy matters on behalf of CasinoW. You can reach them by contacting customer support and asking for the privacy team, and we will route your message to the right people. We may update this policy when our practices or legal duties change. When we make a meaningful change, we will tell you through your account or by email, and the version in force will always carry the 2026 review date.